Our supply of climbing frame spare parts is for warranty claims only. If you need to claim parts under warranty please email us at email@example.com with the following information
Proof of purchase showing the date you bought the product. This is usually a paper receipt or an order confirmation email. Please note the warranty period for most items is 1 year and covers manufacturing faults only. Please refer to your instruction manual for more information.
A description of the part you need, ideally with the official part name and number from the instructions. If you are unsure please send images and a description and we should be able to work out which part you require.
If claiming for a damaged part, we require images of the damage and of the complete product for our assessment.
Your address/the address you want replacement parts to be sent to.
We will aim to respond to you within 1 working day, although at busy periods please allow 2 working days.
Due to the ongoing Coronavirus situation, we are experiencing delays in despatch and delivery of orders.
Please allow 10 -15 working days for your order to arrive before contacting us to chase. Dismiss